We recently had to change to our policy. PayPal now retains the fee portion of a refunded transaction, typically 3% – 5% depending on gross amount and whether the order is from the US. We will be keeping half of that lost fee on future refunded orders. We don’t mean to nickle and dime people, but unlike most other companies, ours has enemies that oppose our public stance on circumcision. They could abuse us by placing orders that they intend to refund.
If you decide after ordering to restore with a different suite of our gear, it would be a lot easier on us to modify an order instead of refunding and starting over.