Warranty – Products purchased prior to Dec 2023

We guarantee your satisfaction. All our silicone devices are warranted for 1 year. Return for replacement or refund, your choice.

Straps and canisters are warranted for 3 months. No returns on SenSlips or literature.

When you supply your accurate glans-width measurements to the nearest 1/16″ or nearest mm or email us ruler pics as in our example, you have our Right-Size guaranty. We need you to be happy and tell your friends, and we’ll keep trying until you’re satisfied. Any re-sizing will require that you send US your glans-width pictures. All purchases are protected by our 3-months no-questions-asked refund option (on one device or kit; don’t buy everything expecting to return most of it). Your shipping charges are non-refundable except in the case of a product defect. If you use a credit card or PayPal account, then PayPal charges about 5% in fees, only half of which are refundable* except in the case of a product defect.

We also pledge to respect your privacy and not to share your personal details with anyone. We might on a rare occasion contact our clients to let them know about special events in their area or urgent legislative matters. Clients can opt out of such notifications at any time.

Postal address:

TLC Tugger.com, Inc.
2020 Landwehr Rd
Northbrook, IL 60062

“SIGNATURE REQUIRED” mail is NOT accepted at this address. It may be returned to you.